Frequently Asked Questions

Activate Guadalajara (Andares)

Can I Bring My Own Outside Food And Beverage?

How Do I Book?

Do You Sell Gift Cards?

What Is Your Cancellation Policy?

What Are Coins?

How Do I Earn Coins?

How Do I Spend My Coins?

What Are Ranks? How Do I Rank Up?

Can I Check My Coins And Rank On The Website?

How Do I Get More Coins?

What If I Forgot To Collect My Rank Up Bonus?

I Lost My Old Reward Item, Can I Get A New One?

What If I Go To A Different Activate?

There Seems To Be An Issue With My Player Account (Coins, Points, Rewards, Or Other). Who Can I Contact?

Can I Transfer My Points To Someone Else?

Are There Any Restrictions On What I Can Redeem Rewards For?

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